Podcast: Learning from incidents without turning them into verdicts

What is an investigation actually for?

Too often, learning reviews drift toward a verdict: was the decision good or bad, who got it wrong, and what rule would stop this exact event happening again?

In this episode, Sam Gladman and Mike Mason explore why that approach can miss the point.

They discuss hindsight, decision quality, blame, and the difference between explaining an outcome and understanding the conditions that made it possible.

The practical question is not simply, “How do we stop this exact event happening again?”

It is: what can this event teach us about how our own work really happens?

Open podcast episode in Spotify